policies

At Evolve Salon & Spa, we feel that our professional service providers time should be respected.  Late arrivals, last-minute cancellations/rescheduling, and no-shows inconvenience not only our providers but other clients as well. In order to provide quality services in a timely manner, we respectfully request and require a 24-hour notice for any cancellations or appointments that need to be rescheduled.

Appointments with an excessively late arrival time canceled or rescheduled without 24-hours notice will incur a charge of 50% of the service(s) scheduled.  

The second time an appointment(s) with an excessively late arrival, cancellation, or rescheduling occurs in under 24 hours and happens within a calendar year, the client will be charged 100% of the service(s) scheduled. 

In the event of a no-show, the client will be charged 100% of the service(s) scheduled. 

Appointments may be safely secured with a valid credit card on file. Evolve management will use reasonable discretion in any and every case.  We appreciate your understanding and cooperation.

Evolve will charge a $35 hair consultation fee. When services are rendered, the $35 consultation fee will be applied to the cost of your service.

All appointments scheduled in person, over the phone, or online will require a valid credit card to secure the appointment. Our payment system has added an additional layer of protection against fraud. Now any person typing in a credit card to store on file for recurring charges for a one-time purchase must add their billing address. This reduces online fraud for unauthorized transaction claims.

We take pride in, stand by, and guarantee our work at Evolve Salon & Spa.  If you are unsatisfied, we would like you to consult and communicate with your service provider and together come up with a solution.  Our Evolve management team is also happy to help provide other alternatives. Client redo will only be honored if Evolve is contacted within 7 days of the original service.

Services: If a client is unhappy with the results of service and has consulted with and received a redo and is still not happy, Evolve management will use reasonable and fair judgment on any decision to refund the client.

Products: If a client is not satisfied with a hair product purchased at Evolve Salon & Spa and has clearly used less than 25% of the product, the client will receive a refund.  Management will appropriately evaluate and make the final decision on any product return where there is a discrepancy in how much was used.  All sales of our skincare products by Is Clinical cannot be returned.

Child care services are available in the Kidz Gym for ages 3 months up to 14 years. Vouchers are available at the Salon for non-members at a special rate of $15 for the first child and $10 for each additional child for up to 2 hours.

Child members of TFE receive complimentary child care.

All gift certificate sales are final.  All retail item returns will require a 20% restocking fee.

Evolve Salon & Spa and its staff are not responsible for any personal belongings that go missing or are damaged in any way.

As a proud partner of Green Circle Salons, we add $3 to offset the costs of recycling up to 95% of our waste, which includes: hair clippings, color/lightener, color tubes, plastics, foils, papers, and more.  Find out more here.  Thank you for your help! Please let us know if you have any questions or concerns