Frequently Asked Questions
How are you keeping clients safe during COVID-19?
How do I schedule the right services, treatments or choose the right products?
We offer complimentary phone or in-salon consultations! Consult with any of our talented staff to determine your hair, nail, or skincare needs and goals. Each of our departments has customizable service options to fit your budget and needs! Evolve offers a variety of product lines that also cater to your budget needs.
Do I have to make an appointment? Do you accept walk-ins?
Evolve does accept walk-in appointments, however, we always recommend booking in advance to guarantee there is availability for the services at the time you would like to book. During the holidays we suggest booking at least two weeks in advance of your desired appointment date as we are busier during that time.
Where are you located?
We are located on the Second Floor of The Fitness Equation (gym) in One Loudoun. There is a parking garage next to TFE for guests. Once you enter the main lobby of the gym there is an elevator, or you may take the stairs to the second floor. Our address is 44693 Brimfield Drive, Ashburn, VA 20147.
What should I do if I am running late?
Please call the salon (703) 723-8200 as soon as possible. Our Salon Coordinator will check with your service provider to ensure you will still be able to receive your desired services. If you are more than 5-10 minutes late to your appointment, we can not guarantee that you will receive the full service(s) booked but will always try to accommodate you.
What is your pricing policy?
All prices are starting at prices and subject to change. For hair services, we always recommend a consultation with one of our professionals for more specific details on pricing. Product refunds will be by management discretion. All gift card sales are final. See the Policies tab for more details.
How does the tipping process work? What is normal gratuity?
Our prices do not include gratuity, which is always left to the discretion of the guest. The industry standard is 15-20% of your service total. You may bring your own cash to tip or tip through the Venmo app. Venmo QR Scan codes for all employees are available at checkout. We will no longer be distributing cash for tips. You may bring a cash gratuity or use Venmo to send to your provider. Venmo QR Scan Codes are provided at checkout for the employees. If you wish to put a tip on your credit card you may do so using our Tippy kiosk (a small fee will be added for service charge).
What is your cancellation policy?
Evolve requires a 24-hour notice for any cancellations or appointments that need to be rescheduled. We understand situations arise. However, if within one calendar year it happens more than once, we will charge 50% of the service(s) scheduled. In the event of a no-show, the client will be charged 50% of the service(s) scheduled. The second time a no-show, or cancellation occurs the client will be charged 100% of the service(s) scheduled. Appointments may be secured with a valid credit card on file. Evolve management will use reasonable discretion.
Is color safe?
While we always recommend consulting with your healthcare practitioner, Evolve proudly carries Wella Professional colors that are safe to use. Wella Professional colors do not contain paraphenylenediamine (PPD), which is a chemical substance that is widely used as a permanent hair dye. This ensures your color formulas are safe. You may request a “test patch” when scheduling a consultation.
Can I bring my children to my appointment?
Child care is available through TFE’s Kids Gym. Non Members pay $15 for their first child and $10 for each child after, for up to 2 hours in the Kids Gym. TFE Kid members are free. To ensure the safety of all children, no children under the age of 3 are allowed in the salon without an appointment. Please call the salon if you have any questions.