Cancellation/No-Show Policy

We at Evolve Salon and Spa, feel that our service providers’ time should be respected. Evolve requires a 24-hour notice for any cancellations or appointments that need to be rescheduled. We understand situations arise. However, if within one calendar year it happens more than once, we will charge 50% of the service(s) scheduled. In the event of a no-show, the client will be charged 50% of the service(s) scheduled. The second time a no-show or cancellation occurs the client will be charged 100% of the service(s) scheduled. Appointments may be secured with a valid credit card on file. Evolve management will use reasonable discretion.

 

Redo Policy

We take pride in, stand by, and guarantee our work at Evolve Salon and Spa.  If you are unsatisfied we would like you to consult and communicate with your service provider and together come up with a solution.  Our Evolve management team is also happy to help provide other alternatives. Client redo will only be honored if Evolve is contacted within 7 days of the original service.

 

Refund Policy

Services: If a client is unhappy with the results of service and has consulted with and received a redo and is still not happy, Evolve management will use reasonable and fair judgment on any decision to refund the client.

Products: If a client is not satisfied with a hair product purchased at Evolve Salon and Spa and has clearly used less than 25% of the product, the client will receive a refund.  Management will appropriately evaluate and make the final decision on any product return where there is a discrepancy in how much was used.  All sales of our skincare products by Is Clinical cannot be returned.

 

Child Care Services

Child care services are available in the Kidz Gym for ages 3 months up to 14 years. Vouchers are available at the Salon for non-members at a special rate of $15 for the first child and $10 for each additional child for up to 2 hours.

Child members of TFE receive complimentary child care.

 

Gift Certificate & Retail Item Policy 

All gift certificate sales are final.  All retail item returns will require a 20% restocking fee.

Customer Personal Belongings Policy

Evolve Salon and Spa and its staff are not responsible for any personal belongings that go missing or are damaged in any way.

 

PPE Fee

Due to government-mandated health & safety requirements placed on our industry we have added a modest $3 fee to your ticket to offset the additional expenses. We appreciate your understanding and support. Please let us know if you have any questions or concerns.