We, at Evolve Salon and Spa, understand issues arise. We believe in being fair. Therefore, we make note of but do not charge for one cancelation that occurs under 24 hours of your appointment. However, if within one calendar year it happens again, we will charge for 50% of the amount of the appointment(s).
No Show policy
We, at Evolve Salon and Spa, feel that our service providers should be respected. In the event of a no show, we will charge the client 50% of the amount of the appointment(s).
We take pride in, stand by and guarantee our work at Evolve Salon and Spa. If you are unsatisfied we would like you to consult and communicate with your service provider and together come up with a solution. Our Evolve management team is also happy to help provide other alternatives.Client redo’s will only be honored if Evolve is contacted within 7 days of the original service.
Services: If a client is unhappy with the results of a service and has consulted with and received a redo and is still not happy, Evolve management will use reasonable and fair judgement on any decision to refund the client.
Products: If a client is not satisfied with a hair product purchased at Evolve Salon and Spa and has clearly used less than 25% of the product, the client will receive a refund. Management will appropriately evaluate and make the final decision on any product return where there is a discrepancy on how much was used. All sales of our skin care products by Is Clinical cannot be returned.
Child Care Services
are available in the Kidz Gym for ages 3 months up to 14 years. Vouchers are available at the Salon for non members at a special rate of $15 for the first child and $10 for each additional child for up to 2 hours.
Child members of TFE receive complementary child care.
Gift Certificate Policy
All certificates are final sale.
Through our partnership with Green Circle Salons, we will be redirecting what was once considered garbage out of our water streams and landfills to be re-purposed into innovative green solutions. Starting September 2019, all hair clippings, extensions, any excess colour, developer, papers and plastics, foils, aerosol cans and colour tubes from Evolve will be collected by GCS – effectively cutting down our salon’s total waste, literally overnight, by 85-95%! A small fee will be added to service transactions to take a stand for our planet as we work together to reduce our ecological footprint and make our industry more sustainable.