We, at Evolve Salon and Spa, understand issues arise. We believe in being fair. Therefore, we make note of but do not charge for one cancelation that occurs under 24 hours of your appointment. However, if within one calendar year it happens again, we will charge for 50% of the amount of the appointment(s).
No Show policy
We, at Evolve Salon and Spa, feel that our service providers should be respected. In the event of a no show, we will charge the client 50% of the amount of the appointment(s).
We take pride in, stand by and guarantee our work at Evolve Salon and Spa. If you are unsatisfied we would like you to consult and communicate with your service provider and together come up with a solution. Our Evolve management team is also happy to help provide other alternatives.Client redo’s will only be honored if Evolve is contacted within 7 days of the original service.
Services: If a client is unhappy with the results of a service and has consulted with and received a redo and is still not happy, Evolve management will use reasonable and fair judgement on any decision to refund the client.
Products: If a client is not satisfied with a hair product purchased at Evolve Salon and Spa and has clearly used less than 25% of the product, the client will receive a refund. Management will appropriately evaluate and make the final decision on any product return where there is a discrepancy on how much was used. All sales of our skin care products by Is Clinical cannot be returned.